Client Information

TRANSPORTATION REQUESTS FOR CLIENTS NEEDING SERVICE ARE PRIORITIZED IN THE FOLLOWING MANNER:

• Community Care for the Elderly (CCE) Clients
• Individuals unable to use Space Coast Area Transit Services on their own.
• Medicaid Clients must utilize Transportation Management Services (TMS) for service to medical appointments

HOW TO REGISTER

The following is required to access the transportation program.

General Information:

• Name
• Address
• Telephone Number
• Date of Birth
• Emergency Contact

Medical Information:

• Physician’s Name
• Medical facility address
• Medical facility telephone number

Grocery Store Information:

• Name of Store
• Location of Store

To register, contact the Cocoa office at (321) 635-7999 between 8 AM and 5 PM, Monday-Friday. Please have the information listed above available.

HOW TO SCHEDULE A TRIP

Contact (321) 635-7999 between 8 AM and 5 PM, Monday-Friday. If no one is available, please leave your name, and telephone number. Provide as much notice as possible, especially for medical trips.

Be patient! Some trip requests are not filled until the last minute. Demands on program services may result in a request denial. We hate to say “no” but regretfully, there are times we find it necessary.

TIPS FOR A SUCCESSFUL TRIP!

Most trips are filled the Thursday before the following week’s requests. Same day and next day trips are difficult to schedule due to high demand rate. On Friday afternoon, you should receive telephone notification that your request has been granted.

Be flexible with grocery shopping trip requests. Call by noon on Thursdays to request a grocery-shopping trip for the next week. Most requests are granted, although not necessarily on the specific day of preference.

Be ready to go thirty minutes prior to your departure time! We will often call you before leaving the terminal to pick you up, however, many times this is not possible.

When grocery shopping, please use the closest store to your residence. Please limit shopping to one store. Volunteers are equipped with cell phones for notification when you are ready to leave.

Extra stops – Often, after a medical appointment, it will be necessary to get a prescription filled. Time permitting, we will make an additional stop for you. Always ask and we will try to accommodate your trip!

Cancellations – Please be considerate. Should you find other means of transportation, please remember to call and cancel your VIM trip. Citizens have had their transportation request denied due to lack of resources. A prompt cancellation (at least 48 hours in advance) will allow us to provide someone else with needed transportation. REMEMBER advance reservations are required and a volunteer driver must be available to be able to respond to your request! PLEASE PROVIDE AS MUCH NOTICE AS POSSIBLE.

Be Kind – Your driver is a volunteer. You will find that they are friendly, compassionate, and willing to make your trip a pleasurable experience!